Privacy Policy
At Compass Asset Management, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or use our services.
Information We Collect
We may collect personal information including, but not limited to:
- Your name
- Email address
- Phone number
- Residential or postal address
- Property details
- Identification documents where required
- Employment and financial information for tenancy applications
- Information provided through enquiry forms, emails or telephone calls
- Website usage information collected through cookies and analytics tools
How We Collect Your Information
We collect personal information when you:
- Submit an enquiry through our website
- Contact us by phone, email or in person
- Apply for a rental property
- Request property management services
- Register for updates or newsletters
- Complete online forms
- Interact with our website
We may also receive information from third parties such as property owners, tenants, contractors, referees, government agencies, real estate platforms and service providers where permitted by law.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Provide property management services
- Process tenancy applications
- Manage rental properties
- Communicate with landlords, tenants and contractors
- Arrange inspections and maintenance
- Comply with legal and regulatory obligations
- Improve our website and services
- Send service updates or marketing communications where you have consented
Disclosure of Personal Information
Your information may be disclosed to:
- Property owners
- Tenants
- Maintenance contractors and tradespeople
- Utility providers
- Government authorities where required by law
- Professional advisers including accountants and legal advisers
- Service providers who assist us in operating our business
- Technology and website service providers
We do not sell your personal information to third parties.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies help us:
- Analyse website traffic
- Improve website functionality
- Remember your preferences
- Measure the effectiveness of our website
You can choose to disable cookies through your browser settings; however, some features of the website may not function correctly.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures include:
- Secure electronic systems
- Restricted staff access
- Password-protected databases
- Secure website hosting
- Regular security monitoring where appropriate
While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.
Access and Correction
You may request access to the personal information we hold about you or request that incorrect or outdated information be corrected.
To make a request, please contact us using the details below.
Marketing Communications
From time to time, we may send you information about our services, market updates or property news.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related complaint, please contact us.
Compass Asset Management
Phone: 07 5502 9993
Email: elisha@compassam.com.au, tracey@compassam.com.au
Address: 14/331 Hope Island Road Hope Island QLD 4212
We will respond to privacy enquiries and complaints as promptly as reasonably practicable.